This has been another milestone year for Futures. It was the final year of our corporate plan for 2020-23 (which our Board extended for a further year) and so we had lots of plans and projects to complete to achieve its key objectives. We also had to write a new corporate plan with input from our customers, our teams and our many stakeholders to set out our course for the coming years.
This was also the year when we learned that our longstanding (and first) Chief Executive, Lindsey Williams, was stepping down and the search for her successor got underway. And our work was under the spotlight with our scheduled in-depth assessment from the Regulator of Social Housing.
More importantly than all this though – we continued to build and acquire more new homes and improve our organisation and its work to put our customers and their needs at the heart of all we do. Being a high performing, well-run and trusted business matters. But ultimately it matters so that we can do an even better job of supporting customers and communities.
So that is the focus for this year’s report. Read on to find out more by following the links in the 2024 menu bar or below.
Explore the report
Passing the baton of success
We asked some of our team members to tell us what were their personal highlights for the year. Click to watch what they had to say and to get a quick overview of some of our ‘best bits’ of 2023-24.
Want to know more?
This review just gives an overview of the year. If you want to know more technical details about our finances for 2023-24, you can read our full financial report. We also set out more about the work we have done for the environment, for society and around governance in our latest ESG report.
Join forces with us
We want our customers to have happy, safe and secure lives but in a fast changing, complicated world, many still face lots of challenges. Providing safe, affordable and comfortable homes is our focus and we support people with their financial challenges and with help into employment.
So when other issues affect our customers’ quality of life, we depend on lots of other people and organisations to join forces with us to give help and support in their specialist areas.
Together we’re there for our customers. But with limited resources there is always a need for more. So if you want to join us on our journey to help people and communities across the region, click here to find out more about working with us.
