Around 10,500 households across the East Midlands rely on us to provide them with a safe, comfortable and secure home. Keeping those homes in good condition and supporting our customers and communities is vital but often expensive work. On top of that we’re constantly building and acquiring new homes to try to meet demand across the region. So with all those outgoings and responsibilities, we need to be in tip-top financial shape.
We also work in a tightly regulated sector – overseen by the Government’s Regulator of Social Housing. The Regulator sets high standards for what we need to deliver and how we need to run the organisation. Tracking our performance and being open with the Regulator and customers about how we’re doing matters. And good data on our performance, together with insights from our customers, helps us to continually improve.
This year we...
Retained our strong credit rating…
...from S&P Global Ratings. This gives us affordable access to borrowing when we need to invest more
Started tracking our performance against new national standards…
…working with our research partners to implement the new Tenant Satisfaction Measures.
Made another healthy operating surplus...
...which is money we can reinvest in customers' homes, in new homes and in support services. This year's surplus was...
Continued investing in homes...
...to help meet customers' needs, make them safe, comfortable and energy efficient. In total we spent...
