We’re proud to be able to say we are a high performing housing organisation. But how do we know if we are or not? Well one way is through research and listening to customers. We routinely survey hundreds of customers every year – using a specialist, independent research company to help people feel confident to give their honest views. And then we check our scores against those of similar housing associations to see how we compare – and most of the time we come out well.
This year we’ve been busy updating our approach to customer research to fall into line with new national Tenant Satisfaction Measures. You can see our scores for the year on our main website – they will be updated every year. And as every housing association now asks the same questions in the same way you can freely compare our results with others.
Like every housing association we’re also regularly assessed by the Government’s Regulator of Social Housing and this year we were subject to a deep-dive assessment. We also work with a wide range of professional bodies to get accreditations and further assessments to give us reliable, independent views on our performance.
To find out more on how we listened, learned, checked and improved this year – browse the stories below.
This year we...
Achieved top British Safety Council ratings...
...with their occupational health and safety audit giving us...
Had an in-depth assessment from the Regulator of Social Housing...
...who once again put us in the top-tier grades of...
Developed and expanded our customer research...
... to bring us in line with the Government's new Tenant Satisfaction measures with...
Improved how we deal with antisocial behaviour....
....which means that customers now have a face-to-face visit and action plan put together within...
Find out more...
