Anyone who thinks that housing associations just provide bricks and mortar for people to live in is missing the point. Yes, our job is to provide homes. But those homes are the foundation for people to build safe, secure and comfortable futures for themselves and their families. So we have a huge responsibility towards our customers.
With so much importance around what we do, we know we need to get things right. And that means reaching out, listening, keeping an open mind, and being prepared to change if we’re not meeting our customers’ needs.
This year we’ve really pushed ourselves to do more to listen, to involve and to engage our customers as we can only get better together. Find out more about how we’ve done this by clicking the links below.
This year we...
Invited customers to help shape our new corporate plan...
...and were delighted to get responses from...
Expanded our Insight Committee...
...with more customer representatives. By recruiting...
Cut waiting times...
...for 90% of callers to our customer contact centre. Average wait times are now...
Achieved positive customer satisfaction scores...
....based on new Government measures. Overall customer satisfaction with the service we provide was...
