Every three to four years we set out a new plan for the coming years – a corporate plan. Our last one was published in 2020 and spelled out our aims and ambitions to take us to 2023 and beyond. Because the pandemic disrupted so much in our world, our Board decided we needed another year to achieve what we’d set out to do. So they extended the existing plan through to 2024. But then what?
Well the answer is – we needed another plan. While some things about our work stay relatively constant – such as the ongoing need to build more homes and maintain the ones we already have – we also have choices about other things we do to help our customers.
So to help us make sure we were designing a plan focused on customer needs we asked people to tell us what they thought should be a priority for the next few years. We launched a survey and invited customers to fill it out – including members of our My Voice online community – and were delighted to get more than 400 responses to questions about what we should start, stop and continue doing.
You told us you wanted:
- Quicker and better repairs and more work to prevent problems rather than simply fixing things in the home when they go wrong.
- Improved communication when you need to interact with us and occasional check-ins to make sure customers are ok.
- More help and support for older and more vulnerable people, with care taken to make sure we don’t exclude those who aren’t online.
- More community services.
- Help to manage neighbours who are disruptive or antisocial.
You can find out more about exactly what you told us on our main website.
The great news is that all of those priorities fed into our new corporate plan, CP24+, and work is already underway to do more in those areas that you told us are important to you.
We’ll continue keeping you updated on corporate plan progress through our regular customer communication channels.
