In a fast-changing world, taking advantage of new technology is more important than ever. Automating work and systems isn’t about getting robots to take over our jobs. It’s about using new technology to do boring and repetitive tasks faster than a person.
As a housing association with more than 10,700 homes across the East Midlands, our 450+ workforce is understandably always busy with work. So automating tasks and number crunching frees up time that colleagues can better use elsewhere. Our Customer Services team saved 328 hours last year thanks to new automation software and our Repairs team saved 260 hours. This is all time that can be better used for colleagues to answer more calls and complete more repairs. So investing in effective, efficient processes and technologies means we can deliver better services for our customers.
But future proofing our services isn’t just about what we do digitally. We’re also committed to future proofing our homes. This means improving the energy efficiency of older homes and ensuring that all new builds have the right measures already in place. This not only makes the homes more comfortable and affordable to heat, but it helps the planet too by reducing carbon emissions.
Check out some of the other ways we’ve been future proofing our homes and services this year.
This year we...
Used technology for repetitive admin work...
... saving our team members...
Fitted new energy saving measures...
... to increase comfort and cut costs for...
Increased the number of homes...
... rated EPC C and above to...
Ensured the materials we bought...
... were responsibly sourced...
