We’ve been housing and supporting people and communities across the East Midlands for almost 20 years. Over this time we’ve built up a portfolio of over 10,700 homes which means that thousands of people rely on us to provide them with a safe, comfortable and affordable home.
This is a huge responsibility and one we take very seriously, which is why we’re proud to say we’re a well-run and financially stable organisation. This is proven by us receiving the highest grades from the Regulator of Social Housing yet again – in fact we’ve never dropped from top G1/V1 ratings the whole time the regulator has set these standards.
Check out some of our other performance highlights of the year.
This year we...
Increased our operating surplus...
... up to almost...
Had our total assets...
... valued at just over...
Retained top grades...
... from the Regulator of Social Housing again...
Find out more...
Overall satisfaction
Proportion of respondents who report that they are satisfied with the overall service from their landlord.
75.5%
Satisfaction with building safety
Proportion of respondents who report that they are satisfied that their home is safe.
83.2%
Overall repairs (last 12 months)
Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the overall repairs service.
80.3%
Home is well maintained
Proportion of respondents who report that they are satisfied that their home is well maintained.
79.4%
Time taken with repairs
Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the time taken to complete their most recent repair.
74.1%
Listens to views and acts on them
Proportion of respondents who report that they are satisfied that their landlord listens to tenant views and acts upon them.
65.3%
Treats you fairly/with respect
Proportion of respondents who report that they agree their landlord treats them fairly and with respect.
79.5%
Keeps you informed on things that matter
Proportion of respondents who report that they are satisfied that their landlord keeps them informed about things that matter to them.
73.4%
Positive contribution to neighbourhood
Proportion of respondents who report that they are satisfied that their landlord makes a positive contribution to the neighbourhood.
64%
Communal areas clean and well maintained
Proportion of respondents with communal areas who report that they are satisfied that their landlord keeps communal areas clean and well maintained.
64.7%
ASB handling
Proportion of respondents who report that they are satisfied with their landlord’s approach to handling antisocial behaviour.
55.9%
Effective handling of complaints
Proportion of respondents who report making a complaint in the last 12 months who are satisfied with their landlord’s approach to complaints handling.
