This year our internal auditors, KPMG, reviewed our business planning and stress testing, how we sell homes through the Right to Buy and Right to Acquire (RTB and RTA) schemes and our allocations and lettings processes.
Their reports showed significance assurances for all three audits which means the areas are well designed and managed, with only minor recommendations for improvements.
KPMG confirmed that we have a robust framework to manage our RTB and RTA applications and highlighted how our allocations and lettings process performs well due to how we evidence customer verifications and advertise homes in a timely way.
Ian Skipp, Group Director of Finance & Growth at Futures said: “KPMG carried out extremely detailed and thorough reviews of our processes, so this is a great achievement that demonstrates the dedication and hard work of all our team members who continually strive to deliver the best service for our customers.”
